Last updated: [October 21, 2026]
These terms apply to orders placed with MADU Garments through madugarments.com, by email, or in person.
Quotes and payment
Quotes are free and valid for 30 days. After 30 days, prices may change based on current garment and supply costs.
Your order is confirmed once you approve your final artwork proof and pay a 50% deposit. Orders under $50 are paid in full at confirmation.
When your order is finished, we’ll send you photos of the completed items. The remaining balance is due at that time. Once payment is received, we’ll ship your order or schedule your pickup.
If the photos show a printing mistake on our part, let us know right away and we’ll fix it before your order goes out. Since your proof has already been approved, we cannot make changes to the design at this stage.
Prices are listed in US dollars. California sales tax is added where required.
Your artwork
By sending us artwork, you confirm that you own it or have permission to use it. We cannot print designs that use trademarks, characters, or images owned by others without permission, and we may decline any order we believe infringes someone else’s rights.
Proofs
We send a digital proof before printing. Please check spelling, colors, size, and placement carefully. Once you approve the proof, we print exactly what was approved.
Colors on screens can look different from printed ink, so small color differences are normal.
Garments you supply
If you supply your own garments, we will check that they are print-ready before we start. We are not responsible for damage caused by garment defects or materials that do not take ink well, but we will always tell you about any concerns first. Please send 2–3 extra pieces in case of misprints.
Turnaround
Most orders are ready within 7 days after proof approval, depending on quantity. Need it sooner? Ask us and we’ll let you know what’s possible. Delays caused by late artwork approval, supply issues, or events outside our control may extend the timeline.
Pickup and shipping
Local pickup in Los Angeles is free and available by appointment. We’ll email you when your order is ready.
We also ship within the US. Shipping costs are included in your quote or calculated at checkout. You’ll receive a tracking number once your order ships.
Please make sure your shipping address is correct. We are not responsible for packages sent to an incorrect address provided by the customer, and reshipping costs will be added.
Once a package is handed to the carrier, we are not responsible for carrier delays. If your package is lost or arrives damaged, contact us within 7 days of delivery and we’ll help you file a claim with the carrier.
Refunds for custom orders
Because custom orders are printed just for you, we cannot accept returns or give refunds for change of mind, wrong sizes ordered, or errors in artwork you approved.
If we make a mistake, or your items have a printing defect, contact us within 7 days of receiving your order with photos. We will reprint the affected items or refund you for them.
Ready-made products from our shop
Unworn, unwashed items from our shop can be returned within 14 days of delivery for a refund of the item price. Return shipping is paid by the customer, unless the item arrived damaged or incorrect.
Cancellations
You can cancel for a full refund any time before you approve your proof. If we have already created or edited a design for you, the design fee is non-refundable.
After you approve your proof, but before printing begins, you can still cancel. We will refund your payment minus any costs we have already paid for your order, such as garments, screens, DTF transfers, and design work. We will show you a breakdown of these costs.
Once printing has started, orders cannot be canceled or refunded.
Contact us
Questions about an order? Email info@madugarments.com.